Terms & Conditions

Full Terms of Service

By requesting the service, you agree to the following terms and conditions:

Introduction Welcome to Doody Duty USA! By requesting our services, you agree to the terms outlined below. These terms may be updated periodically, and it is your responsibility to review them regularly.

Service Overview

Property Access By requesting service, you authorize Doody Duty USA staff to access the designated property on the specified service day or applicable makeup day. All service requires access through an outside gate. We do not enter homes due to the nature of our business.

Service Hours Services are performed Monday through Friday, between sunup and sundown. Specific service times are not guaranteed, as routes vary weekly.

Locked Gates & Community Gate Codes Gates must be unlocked by sunup and remain accessible throughout the day. For keyed entry, a “hide-a-key” method or combination lock is recommended. Provide any access codes via the Customer Portal.

Customer Responsibilities Ensure safe access to the yard, clearing hazards, and providing secure passage for technicians. Secure aggressive dogs on service days to prevent incidents. Doody Duty USA is not responsible for injuries or damages caused by unsecured or aggressive dogs. Notify the office of changes to:

Dog temperament
Gate codes or access instructions
Account details (including payment methods & service updates) Use the Customer Portal to:
Update services
Upgrade or downgrade plans
Cancel services
Update payment information For rental or shared properties, the account holder is solely responsible for property access and payment obligations.

Billing & Payments

Starting Service All services are prepaid and billed monthly upon sign-up. Initial cleanups, add-on services, and the first month’s payment are processed upon sign-up. Service continues on a month-to-month basis unless canceled.

Autopay Customers are automatically enrolled in monthly billing on the same day each month. Failed payments incur a $20 late fee per attempt. Accounts past due 30+ days may be sent to collections. If sent to collections, additional recovery fees may apply.

Rate Increases Accounts are subject to yearly rate increases based on current advertised rates. Customers paying above the advertised rate remain at their current pricing. Customers paying below the advertised rate may be adjusted annually. Special cases (e.g., large yards, excessive waste) may have higher increases. Customers will be notified at least 15 days before rate increases.

Observed Holidays Doody Duty USA observes the following holidays:

Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Eve
Christmas Day
New Years Day

What If My Service Falls on a Holiday? If your service day is on a holiday, we will perform the service on a different day that week. Flat-rate monthly pricing means no rate adjustments for holidays.

Operational Details

Litter Box Option If you choose the litter box option you will be responsible for setting out the litter box at your back door on the day of the service. If the litter box is not left out the service will not be completed. In this service, the litter will be dumped in a bag and disposed in your waste receptacle along with the rest of the pet waste

Social Media & Media Use By using our service, you grant permission for photos/videos of our work on your property. These images may be used for:

Social media
Marketing
Commercial purposes No personal information (addresses, faces, etc.) will be included.

Pet Poop Tracker Our technicians use GPS to confirm service completion in real-time. Customers can opt-in for text notifications when technicians are en route (subject to occasional transmission issues).

Video Our technicians take pictures of your gate after the service is complete.

Service Areas Standard service includes backyards only unless otherwise requested. Doody Duty USA reserves the right to modify service areas as needed.

Pet Waste Disposal Waste is bagged and placed in the customer’s trash receptacle. If no receptacle is available, bags will be left near the gate. Technicians cannot transport waste off-site.

Paused Service & Cancellations

Paused Service Customers may pause service for up to 3 months by notifying us via the Customer Portal at least 4 business days before the next service. Service automatically resumes after the pause, and billing restarts. Waste accumulation during the pause may result in an initial cleanup charge of $10 per 13-gallon bag.

Cancellations Either party may terminate service at any time in writing. All unpaid balances are due upon cancellation.

Cancellation Fees for Promotions

Free Initial Cleanup: Cancelling before 3 months will default to regular initial cleanup or one-time cleanup rates and be charged upon cancellation.
One Month Free Promo: Canceling during the first 3 months voids the free month, and you will be billed at the regular rate.

Disputed Charges Customers must dispute charges within 7 business days of the charge date. Doody Duty USA will review disputes and respond within 10 business days.

Damages & Liability Customers must maintain gates, latches, and yard conditions. Doody Duty USA is not liable for damage to property, gates, or landscaping. Liability is limited to the cost of service provided. We are not responsible for incidental or consequential damages (e.g., missed visits, service delays).

Unforeseen Issues: If service is missed due to uncontrollable events (e.g., natural disasters, pandemics, sick employees, vehicle breakdowns), service will resume on the next scheduled day. Missed waste will be removed on the next visit with a double scoop. No refunds will be provided for these events.

Terms Updates Our Terms of Service may be updated periodically. Customers should review updates via our website or Customer Portal.

Closing Statement We look forward to providing award-winning service—your doody is our duty!

For any questions, please contact us.

Thank you for choosing Doody Duty USA!