Policies

Refund Policy

Clear, transparent expectations for payments, refunds, and service adjustments.

Important Notice: This Refund Policy is provided for general informational purposes and outlines how Doody Duty USA handles billing, cancellations, and refunds. Policies may be updated over time. For specific concerns, please contact us directly.

Overview

Doody Duty USA provides service-based work — not physical products. Because of the nature of our services, refunds are handled differently than traditional product returns.

We are committed to fair, transparent billing and resolving any concerns quickly.

Eligibility for Refunds

Refunds may be considered in the following situations:

A service was paid for but not performed
A billing error or duplicate charge occurred
Service was missed due to our error and not corrected on the next visit

All refund requests must be submitted within 7 days of the charge or service date.

Non-Refundable Services

Refunds are generally not provided for:

Completed services
Missed service due to locked gates or inaccessible yards
Issues caused by aggressive or unsecured pets
Delays caused by weather, holidays, or unforeseen operational issues

In these cases, service will be completed on the next scheduled visit when possible.

Partial Refunds & Adjustments

We may offer partial refunds or service credits in certain situations:

Service was partially completed
Quality concerns reported promptly
Special circumstances reviewed on a case-by-case basis

Our goal is always to make it right in a fair and reasonable way.

Cancellations & Promotions

Cancellations

Services can be canceled at any time
Any outstanding balance must be paid upon cancellation

Promotional Offers

WELCOME25 first-month discount: early cancellation may result in the discounted amount being charged back
Promotional pricing: canceling early voids any active promotion and standard plan charges apply

How to Request a Refund

To request a refund or billing review:

Contact us directly by phone or email
Provide your name, address, and service date
Briefly explain the issue

We will review all requests and respond within a reasonable timeframe.

Our Commitment

We value our customers and stand behind our service. If something is not right, we will work with you to make it right.

“We value our customers and stand behind our service. If something isn't right, we'll work with you to make it right.”