Terms of Service

You authorize Doody Duty USA to access your property on scheduled service days or applicable makeup days. Service requires access through an outside gate. We do not enter homes.

Services are performed Monday through Friday between sunup and sundown. Specific times are not guaranteed.

Gates must be unlocked and accessible on service days. Provide gate codes or instructions via the Customer Portal. A hide-a-key or lockbox is recommended if needed.

Customers must:

• Ensure safe yard access
• Remove hazards
• Secure aggressive dogs

We are not responsible for injuries caused by unsecured animals.

Customers must notify us of:

• Dog behavior changes
• Gate code updates
• Account or service changes

All services are prepaid and billed monthly upon signup. Initial services and first month payment are processed immediately.

Billing is automatic monthly. Failed payments incur a $20 late fee. Accounts 30 or more days overdue may be sent to collections.

Rates may be adjusted annually. Customers will receive at least 15 days notice before changes take effect.

Customers must leave litter boxes accessible. If not available, service will not be completed.

By using our service, you allow us to capture photos and videos for marketing purposes. No personal identifying information will be shared.

We use GPS tracking and may send service notifications. Technicians may take gate photos after service completion.

Standard service includes backyards unless otherwise arranged.

Waste is bagged and placed in the customer's trash. If unavailable, it will be left near the gate.

Service may be paused for up to 3 months with 4 business days notice. Accumulated waste may result in additional cleanup fees.

Service may be canceled at any time. Any outstanding balance must be paid in full.

• WELCOME25 first-month discount: canceling before 3 months of recurring service results in the discounted amount being charged back.
• Promotional pricing: any active promo discount is voided if service is canceled early, and standard plan pricing is applied retroactively.

Charges must be disputed within 7 business days. We respond within 10 business days.

We are not responsible for:

• Property damage
• Landscaping issues
• Gate or latch failures

Liability is limited to the cost of the service in question.

Missed services due to uncontrollable issues — weather, illness, etc. — will be completed on the next scheduled visit with no refunds issued.